How to Get Free Access to Azure DevOps Build Agents

 Microsoft has changed the policy to allow the free tier of hosted agent pools for public and private projects of newly created DevOps organisations by citing the reason that many are abusing this feature by sending a huge amount of traffic to these hosted agent pools. For this reason, many are getting the following error during the build pipeline.

No hosted parallelism has been purchased or granted. To request a free parallelism grant, please reach out to with your name and organization name.

The sudden change is causing lots of trouble for those who have been using the feature for a long time, particularly those who are community contributors (public speakers, bloggers, etc.). Obviously, many users across the world disagree with the change and the restrictions.

How do I get free access to the Azure DevOps Build Agent Pools?

Microsoft devises some temporary workarounds until the automated solution is implemented to grant permission to those users who require free hosted agent pools.

Now users need to drop their email to get the free tier access based on the project visibility types, which is explained below.

As you know, there are two types of repositories you can create, as mentioned below, and based on project types, the build agent pools are different.

  • Private
  • Public

Private Project

To get the free tier access of Microsoft hosted agent pools for private projects, send an email to with the following details:

Public Project

To get the free tier access of Microsoft's hosted agent pools for public projects, send an email to with the following details:
  • Your Name
  • Microsoft azure DevOps organization name (
  • Link of the repositories you want to build
  • Short description of your project.

Update (03-12-2022)

Microsoft introduced the form instead of email, so you can fill out the below form using the following link:

How soon will I get the free grant after the email?

There is no defined timeline for approval in which someone can expect approval within your expected days, but by considering the mass requests and manual approval process, we can consider a timeline of 7 to 15 working days from your email.


I hope you came to know the root cause of the issue, and some of you got help on how to get the free grant. If you have any doubts, then please send them using the comment box.

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